Location: London, South-East
We have an exciting opportunity as Head of Operations at a cosmetics and personal care company. Their award winning brands range from skincare to fragrance. Their environmental and social impact is at the centre of their operations, with a conscientious approach to sustainability and social influence. Taking full ownership of the company’s operations, you will ensure world-class efficiency, productivity and quality across all processes. With experience in a Senior operations role, the successful candidate will be a dynamic leader committed to continuous improvement to transform the company into an industry leader.
Key Responsibilities:
Accountable for the delivery of customer orders.
Develop and execute operational strategies to drive productivity, profitability, and competitiveness.
Own the entire production lifecycle, ensuring operations are scalable, lean, and aligned with the company’s broader business goals.
Set and deliver on robust performance metrics for production efficiency, cost reduction, quality assurance, and customer satisfaction.
Build, inspire, and lead a high-performing operations team with a strong focus on accountability, continuous learning, and leadership development.
Oversee performance management, identifying and resolving issues proactively to maintain optimal productivity and team morale.
Lead efforts in capital expenditure planning, ensuring investments align with operational efficiency and business growth objectives.
Drive innovation within the production process, identifying and integrating emerging technologies that drive cost savings and process improvements.
Proactively identify and mitigate potential operational risks, ensuring a robust contingency plan for any operational or supply chain disruptions.
Serve as the first point of escalation for critical operational issues, providing fast, decisive leadership in crisis situations to minimise impact.
Work in close partnership with Planning, QHSE, Technical, Procurement, Supply Chain, and Finance to ensure seamless integration of operational goals with broader business objectives.
Candidate Profile:
Extensive experience in a Senior operations role, ideally within manufacturing or pharmaceutical sector.
Significant experience in scaling up business operations and improving efficiency, especially within limited capacity settings.
Demonstrated ability in mobilising new factory setups, including manufacturing and production.
Extensive experience sourcing equipment for manufacturing and production needs.
Excellent leadership and team management skills.
Strong analytical and problem-solving abilities.
Familiarity with health and safety regulations and compliance standards.
Effective communication and interpersonal skills.
Bachelor’s degree in operations management, Business Administration, Engineering, or a related field.
Must live within commuting distance of the site
Must have the right to work in the UK, sponsorship is not available
The successful candidate will be offered a great salary with opportunity for career progression within the group.